How to Withdraw and make a Deposit in MEXC

How to Withdraw at MEXC

How to Withdraw Crypto

Step 1: Log in to your account and move your cursor on “Assets”. From the drop-down menu, click on “account”.

Step 2: Click on the “Withdraw” button.

Step 3: From the menu on the left, select the token you intend to withdraw. Here, we will use USDT as an example.

Step 4: Enter the destination address, the desired amount and then click on submit.

The minimum withdrawal amount will be denoted under the “Amount” column. Your withdrawal must be equal or greater to the minimum requirement.

Step 5: To track your withdrawal status, click the “Records” button in the top-left corner.

How to Sell Crypto on MEXC P2P Merchant

Setup

Step 1: Click “Buy Crypto” and select the “P2P Markets” tab to enter the P2P trading page.

Step 2: Click on “Setting”, edit your nickname and set your fund withdrawal method by clicking “Add Collection Method”.

Manage Your Listings

On the P2P Trading page, click “Merchant” on the top right to access your Merchant Console.

You can then proceed to view your ongoing orders, your assets, your advertisements and create advertisements from the interface.

Create a New Advertisement

Step 1: To post an advertisement to buy or sell, you may click on “Create AD” in your Merchant Console. Alternatively, you may head over to the My Advertisement page to access the “Create AD” button.

Step 2: Select the “Sell/Buy” order and place your trade price.

Step 3: Modify the fields in the Transaction Configuration section.

Step 4: Modify the fields in the User Limit section. Do note that new merchants on probation have to issue at least one buy/sell advertisement a day with no limitations. This means that the “KYC Required” field should be set to “Primary” but the rest of the fields should be left at their defaults.

Step 5: Finally, select your Collection Method, set your automatic reply message and click the “Create AD” button to confirm your advertisement.


View your Advertisements and Orders

Select “My Advertisement” to view all advertisements or search for a specific advertisement.

Merchant Tutorial: Purchasing USDT

Once you’ve advertised an offer to purchase USDT, it will show up in the Sell listings for users.

Step 1: When a user clicks on your listing and attempts to sell USDT to you, you will receive an order notification by SMS/email. Click “My Orders” followed by “Processing”.

Step 2: You will receive the user’s payment details. You can then proceed to transfer your funds to the user. Click “Confirm” once you have done so.

Do note that if you do not confirm your transaction by clicking on the button, the other party may cancel this order even after payment has been made. It is essential that you click “Confirm” once you have made your payment.

Step 3: Check the box next to the bank account number and proceed to click “Confirm” again.

Step 4: Once the funds have been transferred, click on “Confirm Transfer” to prompt the other party to release the tokens to you.

Step 5: Congratulations! You have completed your USDT purchase.

If you encounter any problems receiving the tokens within the stated time, you may use the chat function on the right to contact the other party.

Should you fail to come to an amicable resolution, you may escalate this to the MEXC Customer Service department and we will assist with the matter.


Merchant Tutorial: Selling USDT

Once you’ve advertised an offer to sell USDT, it will show up in the Buy listings for users.

Step 1: When a user clicks on your listing and attempts to buy USDT from you, you will receive an order notification by SMS/email. Click “My Orders” and select the relevant order. You will then be directed to the following page.

Once you have received the funds from the other party, click on the “Confirm” button.

If you have not received the funds after 15 minutes, you may reach out to the other party directly with the chat function on the right.

Should you fail to come to an amicable resolution, you may escalate this to the MEXC Customer Service department and we will assist with the matter.

Step 2: Once you’ve received the funds, check the box next to your bank account number and click “Confirm”.

Step 3: Click “Transfer” to release your USDT to the buying party.

Step 4: Congratulations! You have completed your sale of USDT.

Do feel free to reach out to us if you encounter any issues.

How to Deposit in MEXC

How to Buy Crypto using Credit Card

Step 1: Launch your MEX application, tap on "Trading" and then "Fiat" in the top right corner of your screen. Scroll down to locate the "Use Visa/MasterCard to buy Digital Assets" button.

Step 2: Choose your purchasing currency, the crypto asset you would like to purchase, and your payment service provider.

Step 3: Do note that different service providers support different modes of payment and may have differing fees and rates.

Step 4: Upon tapping the "Confirm" button, you will be directed to a third-party site. Please follow the stated instructions there to complete your transaction.

Step 5: Upon success, your transaction can be viewed in the "Order History" page. You may also filter your order history by payment provider.

How to Buy Crypto on MEXC P2P Fiat Trading

Note: Before you start your OTC trading, please complete your [Identity Verification] at [Personal Center] first.

P2P Fiat Trading【PC】

Step 1: Edit your nickname add a fund withdrawal method

Once you have logged in successfully, click on “Buy Crypto”, followed by “Settings”.

You can then proceed to edit your nickname and add a fund withdrawal method.

Step 2: Start Trading - Purchase USDT

Tap on “P2P Markets” and choose your trading currency. In this tutorial, we will use Malaysian Ringgit (MYR). Next, select your listing from the displayed offers.

You may then select the number of tokens you would like to purchase or select the amount of MYR that you would like to spend. Finalise the transaction by clicking the “Order” button.

Please make payment to the relevant merchant’s bank account within the allotted time. You may place additional transaction details in the message box to provide clarity on the transaction. You can then return to the previous page by clicking “Payment Completed”.

Your transaction should be processed within fifteen minutes. Please do not cancel your order prematurely. You may check your order status in “Latest Orders”.

Step 3: Start Trading - Sell USDT

Tap on “P2P Markets” and choose your trading currency. In this tutorial, we will use Malaysian Ringgit (MYR). Next, select your listing from the displayed offers.

You may then select the number of tokens you would like to sell or indicate the sum of MYR that you would like to get. Finalise the transaction by tapping the “Order” button.

Do give the merchant some time to make payment. However, if you do not receive payment within the stated time, you may contact the merchant directly. Failing that, you may proceed to submit an appeal to resolve the situation.
 

Note: You can ONLY use your own personal bank card to receive the fund.

Do note that you may only receive the funds with a verified bank account. Once you have received payment, do remember to tap “Confirm Transfer” to release the tokens to the buyer. If you do not do so, the transaction will not be completed.

P2P Fiat Trading【APP】

Step 1: Tap on “Trade”

Step 2: Next, tap on “Fiat”

Step 3: Select your trading currency.

Step 4: Select your offer and complete the transaction.


Notes:

1. Fiat trades do not complete automatically. Once you have made a purchase, do transfer the funds to your merchant with their bank account information. Please perform the transfer with an account that has been linked to your identity. Otherwise, your transaction might be delayed.
2. Once payment has been made, tap the “Payment Completed” button and wait for up to fifteen minutes for the merchant to release your tokens to you. Should you cancel your order during this time, your purchased tokens may not be released.
3. Merchant bank account information is updated from time to time. Do verify their account information before making a transfer.
4. All USDT will be credited to your fiat account. You will have to transfer it to your spot account in order to begin trading.

How to Deposit Crypto

Step 1: Log in to your account and move your cursor on “Assets”. From the drop-down menu, click on “account”.

Step 2: Click on the “Deposit” button.

Step 3:

1. Select the token you intend to deposit. Here, we will use USDT as an example.

2. Choose your preferred chain.

3. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.

Notice
TRC-20 Minimum Deposit Amount:0.01 USDT. Deposits less than the minimum amount will not be captured and cannot be recovered.

Please ensure that you transfer the corresponding crypto to the stated address. Transferring the wrong type of crypto will result in the irreversible loss of your funds.

Carrying out a deposit to this address requires 20 network confirmations.

Step 4: Once the deposit is completed, the deposit status will be displayed in "Recent deposit records".

Frequently Asked Questions (FAQ) for P2P Fiat Trading

1. What is P2P Fiat Trading?

P2P Fiat trading refers to the purchase or sale of digital assets with Fiat currency (e,g, US Dollar, Japanese Yen, etc.) between merchants users. It allows for quick conversions between digital assets and fiat.


2. What is USDT?

USDT, or Tether, is a blockchain-based cryptocurrency pegged to the U.S. dollar (USD). In other words, one USDT will always be equal to one U.S. dollar. Guests can exchange their USDT for USD at a 1:1 rate at any point in time. Tether strictly abides by the 1:1 reserve guarantee; every USDT issued is backed by a corresponding U.S. dollar.


3. How to set up the payment method?

If you’re using the web interface:

Please click "Buy Crypto" "Settings" "Add Collection Method".

If you’re using the application interface:

Please click "Trade" "Fiat" "..." "Collection Settings" "Add collection methods".

Please be aware that you need to complete the Know Your Customer (KYC) verification before conducting OTC Trading.


4. When verifying my bank card, why do I see the message "User should be the Card’s Owner?"

The account name of your bound bank card or E-wallet must be the same as your name to verify your identity. Additionally, you must use your own bank card or E-wallet.


5. I filled in my payment collection method incorrectly and I would like to change my payment method. What should I do?

You may edit, or delete and add a new payment method in the “Payment Mode Management” Page.


6. Which bank cards can be bound to the platform?

MEXC currently supports most banks on the platform.


7. Can I pay with someone else’s bank account?

In order to avoid transaction issues, kindly make payment with a verified bank account which belongs to you.


8. Why do I receive a “Balance Insufficient” message when selling tokens?

If you would like to sell USDT through the “P2P Trading” function, you first need to transfer your USDT from your Trading account to your Fiat account first.


9. I didnt make the payment, but I accidentally clicked "I have paid", what should I do?

Please contact the merchant through the chat box (on the right) to cancel your order. Do note that MEXC will not be liable for losses arising from guest negligence. Please check before confirming your orders.


10. How many times can I cancel my P2P order in a day?

As a general rule, guests may cancel up to three orders a day before a temporary restriction is placed on their ability to P2P trade for the next 24 hours.


11. I have confirmed that payment has been made, but the merchant says they have not received their funds. Why is this the case?

The Merchant’s bank may not have processed the transaction yet. Do communicate with the merchant and allow for some additional time for the delay to be resolved. Your tokens will be released to you immediately once payment has been received.


12. The merchant has confirmed that my tokens have been released. Which account were they released to?

Do note that your tokens are deposited directly into your Fiat account. However, if you do not receive your tokens, you may reach out to the merchant with the MEXC messaging system or call them directly. Alternatively, you may raise an appeal to the MEXC customer service department.


13. Do I need to confirm that the tokens have been released when I am the selling party?

Yes. Do click on the “confirm release” button once you have received payment.


14. "There are no ads that meet the requirements yet.” What does this prompt mean?

Some Merchants will place minimum requirements such as “Minimum Trades done” or “Primary KYC Completed” on their listings. If you are unable to meet their minimum requirements, you may not be able to complete a transaction with them.


15. Is there a time limit for making payments to merchants?

Transfers to your merchant should be completed within 15 minutes. If you do not make the transfer within the stipulated time, the system will automatically cancel your order.


16. I have already made payment. Why did my order still time out?

You have to click "Confirm Payment" after you have made the transfer. If you do not click on the “Confirm Payment” button, your order may timeout and the system will cancel it automatically. If this happens, contact the merchant directly for a refund.


17. I transferred money to the merchant but they have not released the transaction. The merchant said that the transfer was not performed in accordance with the regulations of their bank. Their account has been frozen as a result. What can I do?

Please reach out to the merchant and try to negotiate a compromise. We recommend that you give the merchant some time to resolve the situation. If the merchant is still unable to release the tokens to you after the agreed window of time has closed, you may contact our online customer service department directly and we will reach out to the merchant on your behalf.

We strongly advise against putting sensitive words like “crypto”, “Bitcoin”, “MEXC” or specific cryptocurrency names in the “Transfer Reference” field.


18. "Because your account has undergone OTC transactions, it will take 24 hours to withdraw cash. If you have any questions, please contact the platform customer service" What does this prompt mean?

The MEXC trading platform has stringent Anti-Money Laundering (AML) mechanisms in place. If users have bought USDT through the P2P Trading function, they will need to wait 24 hours from the time of their trade before they can make a withdrawal.


19. Are MEXC’s P2P merchants reliable?

All of our merchants have paid a security deposit and passed our verification process. MEXC has made every effort to ensure a safe and frictionless trading experience. If you have any additional questions, please contact our online customer service department.