How to Login and Verify Account in MEXC

How to Login Account on MEXC

How to Login to MEXC account using Email or phone number

Step 1: Login

Go to the MEXC website, on the homepage, locate and click on the "Log In/ Sign Up” button. It’s typically positioned in the top right corner of the page.
Step 2: Log in with your email address or phone number

1. On the Log-in page, enter your [Email] or [Phone number], and password that you specified during registration. Click the "Log In" button.

2. You will receive a 6-digit verification code in your email or phone. Enter the verification code and click "Confirm".

Step 3: Access Your MEXC Account

After entering the correct verification code, you can successfully use your MEXC account to trade.

How to Login to MEXC account using Google

Step 1: Login

Go to the MEXC website, on the homepage, locate and click on the "Log In/ Sign Up" button. It’s typically positioned in the top right corner of the page.
Step 2: Select "Login With Google"

On the login page, you’ll find various login options. Look for and select the "Google" button.
Step 3: Choose Your Google Account

1. A new window or pop-up will appear, enter the Google account you want to log in to and click on [Next].

2. Enter your password and click [Next].
Step 4: Grant Permission

After selecting your Google account, you might be asked to grant permission for MEXC to access certain information linked to your Google account. Review the permissions and click [Confirm] to process. Step 5: Access Your MEXC Account

Once permission is granted, you’ll be redirected back to the MEXC platform. You are now logged into your MEXC account using your Google credentials.

How to Login to MEXC account using Apple

Step 1: Login

Go to the MEXC website, on the homepage of the MEXC website, locate and click on the "Log In/ Sign Up" button, usually found in the top right corner.
Step 2: Choose "Login With Apple"

On the login page, among the login options, look for and select the "Apple" button.
Step 3: Sign in With Your Apple ID

A new window or pop-up will appear, prompting you to sign in using your Apple ID. Enter your Apple ID email address, and password.
Step 4: Grant Permission

Click [Continue] to continue using MEXC with your Apple ID.Step 5: Access Your MEXC Account

Once permission is granted, you’ll be redirected back to the MEXC platform, logged into your account using your Apple credentials.

How to Login to MEXC account using Telegram

Step 1: Login

Go to the MEXC website, on the homepage of the MEXC website, locate and click on the "Log In/ Sign Up" button, typically found in the top right corner, and click on it to proceed.
Step 2: Choose "Login With Telegram"

On the login page, look for the option that says "Telegram" among the available login methods and click on it.

Step 3: Sign in with your Telegram number.

1. Choose your region, type in your Telegram phone number, and click [NEXT].

2. A confirmation message will be sent to your Telegram account, click [Confirm] to proceed.

Step 4: Authorize MEXC

Authorize MEXC to access your Telegram information by clicking on [ACCEPT].
Step 5: Return to MEXC

After granting permission, you’ll be redirected back to the MEXC platform. You are now logged into your MEXC account using your Telegram credentials.

How to Login to the MEXC App

Step 1: Download and Install the MEXC App

• Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device.
• Search for "MEXC" in the store and download the MEXC app.
• Install the app on your device.

Step 2: Open the App and access the Login Page

• Open the MEXC app, tap on the [Profile] icon on the top left home screen, and you will find options like "Log In". Tap on this option to proceed to the login page.

Step 4: Enter Your Credentials

• Enter your registered email address.
• Input your secure password associated with your MEXC account and tap [Next].

Step 5: Verification

• Enter the 6-digit code that has been sent to your email and tap [Submit].

Step 6: Access Your Account

• Upon successful login, you’ll gain access to your MEXC account through the app. You’ll be able to view your portfolio, trade cryptocurrencies, check balances, and access various features offered by the platform.

Or you can login on the MEXC app using Google, Telegram or Apple.

I forgot my password from the MEXC account

Forgetting your password can be frustrating, but resetting it on MEXC is a straightforward process. Follow these simple steps to regain access to your account.

1. Go to the MEXC website and click [Log In/Sign Up].

2. Click on [Forgot Password?] to continue.

3. Fill in your MEXC account email and click [Next].

4. Click [Get Code], and the 6-digit code will be sent to your email address. Enter the code and click [Next].

5. Input your new password and press [Confirm].

After that, you have successfully reset your password. Please use the new password to log in to your account.


If you are using the App, click [Forgot password?] as below.

1. Open the MEXC app, tap on the [Profile] icon, then click on [Log In] and select [Forgot password?].

2. Fill in your MEXC account email and click [Next].

3. Click [Get Code], and the 6-digit code will be sent to your email address. Enter the code and click [Submit].

4. Input your new password and press [Confirm].

After that, you have successfully reset your password. Please use the new password to log in to your account.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the MEXC platform.

How does TOTP work?

MEXC uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

*Please keep in mind that the code should consist of numbers only.
 

How To Set Up Google Authenticator

1. Log in to the MEXC website, click on the [Profile] icon, and select [Security].

2. Select MEXC/Google Authenticator for setup.

3. Install the authenticator app.

If you’re using an iOS device, access the App Store and locate "Google Authenticator" or "MEXC Authenticator" for download.

For Android users, visit Google Play and find "Google Authenticator" or "MEXC Authenticator" to install.

4. Launch the downloaded authenticator app and either scan the QR code displayed on the page or manually copy the key and paste it into the app to generate verification codes.
5. Click on [Get Code] and enter the 6-digit code that was sent to your email and the Authenticator code. Click [Submit] to complete the process.

How to Verify Account on MEXC

What is KYC MEXC?

KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.

Why is KYC important?

1. KYC serves to fortify the security of your assets.
2. Different levels of KYC can unlock varying trading permissions and access to financial activities.
3. Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
4. Fulfilling KYC requirements can amplify the benefits derived from futures bonuses.

MEXC KYC Classifications Differences

MEXC employs two KYC types: Primary and Advanced.

• For primary KYC, basic personal information is mandatory. Successful completion of primary KYC results in an increased 24-hour withdrawal limit, reaching up to 80 BTC, with restricted access to OTC transactions (P2P Trading in KYC-supported regions).
• Advanced KYC necessitates basic personal information and facial recognition authentication. Accomplishing advanced KYC leads to an elevated 24-hour withdrawal limit of up to 200 BTC, providing unrestricted access to OTC transactions (P2P Trading in KYC-supported regions), Global Bank Transfer, and Debit/Credit Card transactions.

How to complete Identity Verification? A step-by-step guide

Primary KYC on MEXC (Website)

1. Log in to your MEXC account. Place your cursor on the top-right profile icon and click on [Identification].
2. Start with Primary KYC and click [Verify].
3. Select your country, input your full legal name, choose your ID Type, Date of birth, upload photos of your ID Type, and click on [Submit for review].

4. After verification, you will see your verification is under review, wait for the confirmation email or access your profile to check the KYC status.

Note
The image file format must be JPG, JPEG or PNG, file size cannot exceed 5 MB. Face should be clearly visible! Note should be clearly readable! Passport should be clearly readable.

Primary KYC on MEXC (App)

1. Open your MEXC app, tap on the [Profile] icon, and select [Verify].


2. Select [Primary KYC] and tap [Verify].

3. Choose your document-issuing country

4. Fill out all the information below and tap [Submit].

5. Upload a photo of your chosen document and tap [Submit].

6.After verification, you will see your verification is under review, wait for the confirmation email or access your profile to check the KYC status

Advanced KYC on MEXC (Website)

1. Log in to your MEXC account. Place your cursor on the top-right profile icon and click on [Identification].2. Select [Advanced KYC], click on [Verify].

3. Choose the issuing country of your document and ID type, then click [Confirm].

4. Follow the verification steps and click [CONTINUE].

5. Next, place and take your ID-type photo on the frame to continue.

6. Next, start taking your selfie by clicking on [I’M READY].

7. Lastly, check out your document information, then click [NEXT].

8. After that, your application has been submitted.

You can check your status by clicking on [Check review results].

Advanced KYC on MEXC (App)

1. Open your MEXC app, tap on the [Profile] icon, and select [Verify].


2. Select [Advanced KYC] and tap [Verify].

3. Choose your document-issuing country

4. Select your ID type and tap [Continue].

5. Continue your process by tapping [Continue].

6. Take your photo of your ID to continue.

7. Make sure all the information in your photo is visible and tap [Document is readable].

8. Next, take a selfie by putting your face into the frame to complete the process.


9. After that, your verification is under review. Wait for the confirmation email or access your profile to check the KYC status.

How to Apply and Verify for Institution Account

To apply for an Institution account, please follow the step-by-step guide below:
 
1. Log in to your MEXC account and go to [Profile] - [Identification].

Click on [Switch to institutional verification].


2. Prepare the following documents that have been listed below and click on [Verify Now].
3. Complete the "Data Filling" page by providing comprehensive details, including institutional information, the registered address of your company, and its operating address. Once the information is filled in, proceed by clicking on [Continue] to move to the member information section.

4. Navigate to the "Member Information" page, where you are required to input essential details concerning the company authorizer, individuals holding significant roles in managing or directing the entity, and information about the ultimate beneficiary. Once you’ve filled in the required information, proceed by clicking the [Continue] button.
5. Proceed to the "Upload Files" page, where you can submit the documents prepared earlier for the institutional verification process. Upload the necessary files and carefully review the statement. After confirming your agreement by checking the "I fully agree with this statement" box, click on [Submit] to complete the process.

6. After that, your application is successfully submitted. Please wait patiently for us to review.

Frequently Asked Questions (FAQ)

Unable to upload photo during KYC Verification

If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:

1. Ensure the image format is either JPG, JPEG, or PNG.
2. Confirm that the image size is below 5 MB.
3. Use a valid and original ID, such as a personal ID, driver’s license, or passport.
4. Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the MEXC User Agreement.
5. If your submission meets all the above criteria but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:

• Wait for some time before resubmitting the application.
• Clear the cache in your browser and terminal.
• Submit the application through the website or app.
• Try using different browsers for the submission.
• Ensure your app is updated to the latest version.

If the issue persists after troubleshooting, kindly take a screenshot of the KYC interface error message and send it to our Customer Service for verification. We will address the matter promptly and enhance the relevant interface to provide you with improved service. We appreciate your cooperation and support.
 

Common Errors During the Advanced KYC Process

• Taking unclear, blurry, or incomplete photos may result in unsuccessful Advanced KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
• Advanced KYC is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
• Each account can only perform Advanced KYC up to three times per day. Please ensure the completeness and accuracy of the uploaded information.
• If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.